Teen Crisis Services User Agreements and Terms of Service



User Agreements

Teen Crisis Services is committed to making this a safe and healthy place to talk and share. Please do your part!

This is a safe place to talk about painful, hurtful, stressful and/or difficult things with trained peer counselors. Most of our volunteer chat operators are teens themselves.

Hateful, disruptive or hurtful language directed at chat operators will not be tolerated. Continued abusive or hurtful language will result in the chat operator ending the chat. Further abuse may result in a ban.

Sexually explicit material is not allowed. While it is fine to talk about topics such as sexual assault, sexuality, and health topics, please refrain from explicit detail (keep it PG).

We may need to tell someone about instances of child abuse or if your safety or someone else’s safety is being threatened.

We will never trick you into giving us information or make a report without talking with you about it. Your safety and comfort is our priority.

OnYourMind.net volunteers and staff are committed to providing encouragement, support and referrals to any teens that enter the chat.

For further information, please refer to our Terms of Service.



Terms of Service



StarVista’s Crisis Intervention and Suicide Prevention Center (CISPC) teen web site, “www.onyourmind.net”, is committed to protecting the privacy of users of our site. This privacy policy discloses our information collection and dissemination practices for this web site. Please read this policy carefully. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post these changes here so that you will always know what information we collect, why we collect it, what we do with it, and what your choices are in this collection process. Please refer back to this policy periodically to note any changes.



If you have any questions or concerns about our privacy policy, please e-mail us at info@crisiscenter.cc



Table of Contents:

Collection of Information and Use

Surveys, Sharing and Contests

About IP Addresses and Cookies

Links to Other Sites

Security

Public Forums

Disclaimers

Submission of Materials by Users

Your Acceptance of These Terms

Collection of Information and It’s Use

StarVista CISPC maintains the confidentiality, security, and integrity of personal information that we obtain from our users. We do not disclose personal information to any party beyond the StarVista CISPC network without your permission. StarVista CISPC is a nonprofit organization and will only share the information we collect about our users with the funders of this web site. The only information StarVista CISPC requires to register is your age, gender and zip code.



Surveys, Sharing & Contests:

StarVista CISPC offers a link to take a voluntary survey. This survey will be used for purposes of monitoring, assessing, and improving the use and satisfaction of this site. StarVista CISPC will share aggregated demographic information with our funders. This is not linked to any personal information that can identify any individual person. If a contest is run from the StarVista CISPC web site participation is voluntary and information collected with be used in assessing the program and in possible cases to notify the winners and award prizes.



About IP Addresses and Cookies:

StarVista CISPC will collect non-personal identification information through the use of IP address tracking and/or “cookie” technology. We may use IP addresses and/or “cookies” for the purposes of system administration and to collect the number of users to the site, areas you visit on our site, and other similar information. An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the Web. Web servers automatically identify your computer by its IP address. When guests request pages from www.onyourmind.net our servers log the users IP addresses. We do not link IP addresses to anything personally identifiable except when a visitor to the chat room is suicidal and in immediate danger of killing themselves that night. In this case StarVista CISPC will make every effort to use the IP address and/or any other means possible to find the location of that visitor and if it is possible to find their location StarVista CISPC will ask the police to do a welfare check. This means that a user’s session will be logged,but the user remains anonymous to us.



Cookies are pieces of information that a Web Site transfers to an individual’s hard drive for record-keeping purposes. The use of cookies is an industry standard. Most browsers accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent. StarVista CISPC will use IP addresses and “Cookies” to gather information to understand how our users as a group use the services and resources provided on our site. This way we know which areas of our site are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our site. We may share this information with our funders, but we will not share any individual names, personal navigational or other personal information.



Links to Other Sites:

This web site contains links to other sites. Please be aware that StarVista CISPC is not responsible for the privacy practices of such other sites. In many cases, the links represent cooperative projects or are mutual links established with persons or entities connected with our sites. Although we initially visit the sites or services that are so linked, we do not control the contents or links that appear on these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to the information collected by this Web Site.



Security:

Protecting your privacy and your information is very important. StarVista CISPC has taken measures to secure both your information and our physical premises. We try to be very careful in providing secure transmission of your information from your PC to our servers. Our secure server software encrypts information, ensuring that all Internet transactions remain private (unless sent by an unsecured means, such as e-mail). Since not all areas of our web site encrypt the transmission between your PC and our server, please be sure to check your web browser’s settings to verify that a particular page your are visiting is encrypted or not.



Public Forums:

This web site makes chat rooms available to its users. Please remember that any information that is disclosed in these areas becomes public information. Therefore, you may not disclose personal information in the public chat room.



Disclaimer:

These Forums are for public use and will only be monitored by StarVista CISPC for offensive and inappropriate statements, information, etc. StarVista CISPC does not recommend or endorse any of the advice or comments put onto the chat rooms. This site does not provide mental health treatment. If you would like the advice of a mental health professional we will give you a referral. This site provides only support, information, and referrals. It is not a replacement for professional counseling or therapy. If you are currently in suicidal crisis, please call 911 or 1-800-SUICIDE immediately!



Submission of Materials by Users:

When you submit a question, article, or other material to StarVista CISPC through the Web Site, you are authorizing StarVista CISPC to read it, edit it, publish it on the Web Site or any of our future publications and authorize other organizations to publish it. So this means your submission can be read all over the world and downloaded and copied, as well as in other on-line or off-line forms. If you don’t want your question, article, or other materials to be posted and read by others, do not submit it. Before posting a submission on the site, StarVista CISPC will edit it – lightly or heavily – in order to make it clear and to preserve your anonymity. You can do your part by editing it yourself first to eliminate anything that might identify you or other people mentioned in your submission. StarVista CISPC is not obligated to and makes no representation that it will publish any particular submission. Furthermore, all of the material you

submit must be your own creation – not copied from someone or something else. Once a submission is published on the Web site, StarVista CISPC may take it down for any or no reason.



Your Acceptance of These Terms:

By using this site, you signify your assent to the StarVista CISPC Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean that you accept those changes. You can send e-mail to us with any further questions.