By using text and chat to talk with a Call to Safety Advocate, you agree to these terms of use. If you are worried that text or chat might not be safe to use, please call us any time on our 24/7 crisis line at 1-888-235-5333 to talk with an advocate.

SAFETY: Your texts or browser history may be monitored by an abusive person, so extra caution may be necessary. You may have heard of protective steps you can take when using text and chat, like clearing your browser history and cache. We recommend that you learn more about tech safety here: https://www.techsafety.org/resources-survivors


CONFIDENTIALITY: Your privacy and security is our priority. We do not collect or store the contact information of the device you reach out to us on (phone number or IP address). Personally Identifying Information is information that would identify you, such as your name or address. When you connect with Call to Safety, YOU have control over this information. We do not collect any Personally Identifying Information via text and chat unless you disclose it. If you do disclose Personally Identifying Information, this information is not recorded or stored in any way. We collect some basic demographic information (like your age, race and gender, county you are in), which we combine with data from other people who have contacted us. This combined data is used for grant reporting purposes and to help us improve our services. You can chose to not share your demographic information with us.

The demographic information you share is stored on a secure server with strong encryption security and does not include personal identity information. Advocates may ask for your location to offer local referrals specific to your area. You can choose if you want to tell the advocate where you are located. Finally, we do not keep any record of the conversations we have with you over text and chat, so we may never know if you have contacted us before unless you tell us.

Call to Safety advocates hold certification that gives them advocate privilege and confidentiality in the state of Oregon (see Oregon law 2015 OR 40.264 Rule 507-1 for more information). Having advocate privilege and confidentiality means our advocates are not able to share Personally Identifying Information with anyone unless the person accessing our services allows us permission to share their information. All Call to Safety services are provided by advocates in Oregon and therefore all people accessing our text and chat services will receive confidential services. Please see the MANDATORY REPORTING section below for situations where we may have to break confidentiality.


MANDATORY REPORTING: If you are under 18 years old OR are 65 years or age or older AND you have experienced physical violence, sexual violence, abuse, or neglect, then there may be a risk to your privacy and safety by talking, texting, or chatting with Call to Safety. To protect your privacy and safety, you have the right to lie about your age or decline to share your age with us. Feel free to ask our advocates if they are a mandatory reporter before sharing any other information with them.

A mandatory reporter is someone who is required by law to report certain types of abuse. Specific jobs and credentials require people to be mandatory reporters. For example: teachers, doctors, nurses, attorneys, clergy, and counselors are mandatory reporters. Advocates in Oregon are NOT mandatory reporters but some of our staff and volunteers have other jobs or credentials that require them to be mandatory reporters while they are at Call to Safety. Mandatory reporters that happen to also work or volunteer at Call to Safety are required by law to report to police or Department of Human Services if someone is under 18 years old OR 65 years or older AND discloses being abused. We acknowledge that mandatory reports can cause danger to someone’s safety. As a result, our staff and volunteers are required to tell you if they have to make a mandatory report and they should offer to help you plan around any risks to your safety that reporting might cause.

SUBPOENAS & COURT ORDERS: We may be asked by an attorney or a court of law to provide records of contacts made through text/chat. If we receive a legal request for our chat and text records we will make every effort to fight the request and prevent the release of any and all records. If we are legally forced to share records, we do not collect or store Personally Identifying Information related to texts and chats so the records will have very limited information in them.

RESPECT OF SERVICES: We believe you have a right to safety and that you deserve resources that will help increase your safety. We understand that you might feel upset if resources you need are unavailable. It’s okay to feel upset and angry if we aren’t able to offer you resources to meet your needs. However, it’s never okay to call our advocates bad names, use obscenities, threaten our safety, or abuse our advocates in any way. If we feel that your behavior is harmful then we will let you know that you need to stop the behavior to continue accessing our services. Our staff have the right to end a call, text, or chat with you anytime they feel you are causing them harm.

LIMITATIONS OF SERVICE: We understand that answering your call for support quickly and through the platform you choose is important. Unfortunately, text and chat may not always be available. If text/chat wait times are expected to be 10 minutes or longer, we will not accept additional chats and will redirect you to our crisis line. Please call our 24/7 crisis line to talk with an advocate if text/chat is not available.

Our text and chat service is unable to accept pictures or emojis.

LANGUAGE: Currently, text and chat is only offered in English. We can support callers in any language on our crisis line through our international language bank.

Si estás en Portland, llama Proyecto UNICA, una línea de crisis disponible 24 horas al día: 503.232.4448.

24-часовую кризисную линию: 503.777.3437. 

LINKS: Our site and services offer links to other websites. Please note that when you click on one of these links, you are entering another website over which Call to Safety has no control. We encourage you to read the privacy statements on all such sites as their policies may differ from ours.

CONTACT US: For support, call our 24/7 crisis line at 1-888-235-5333. If you have concerns with this agreement, email tech@calltosafety.org